new horizon

Digital maturity diagnostics program

1

Objectives

Comprehensive, top-down digital maturity scan to identify which digital efforts will cause movement in business metrics

Uncover digital maturity gaps

Detailed mapping of the digital layer of portfolio companies and where it's causing costs and not providing enough value

Find business opportunities

High-value moves hiding in internal operations and customer journeys that will help grow revenue and optimize operational costs of portfolio companies

Score assets with highest gap

Prioritization of companies with highest potential hidden in optimizing their digital layer

2

Scope

Scope of the diagnostics can vary, depending on the angle from which we want to approach the portfolio, from a full portfolio scan across digital dimensions to a targeted diagnostics of a single portfolio company on a specific research thesis

Full portfolio digital maturity scan

Measuring the digital maturity across all portfolio companies, taking into account both internal and customer-facing processes

Typical duration: 2-4 weeks per company

Targeted diagnostics of a selection of portfolio companies

Measuring the digital maturity across a selection of portfolio companies, taking into account both internal and customer-facing processes

Typical duration: 2-4 weeks per company

Research thesis on full portfolio or selection of companies

Diagnosing digital maturity across all or a set of pre-defined portfolio companies through a specific angle e.g., customer retention or high volume transaction handling

Typical duration: 1-2 weeks per company
3

Deliverables

Actionable set of recommendations with all the supporting evidence and a detailed description of the diagnostics process behind the results

Portfolio digital maturity overview

Assets scored on digital maturity across internal and customer-facing processes or a pre-defined research dimension

Initiative scorecard

Matrix of most valuable digital initiatives, prioritized on an intersection of feasibility and business impact

Supporting evidence

All results of the performed research activities incl. survey/interview responses, testing results and digital tool benchmarking

Documentation of the process

A clear record of what has been done during the diagnostics and how conclusions were reached

Ready to run the diagnostics?

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